Swept Uses Salesforce Chatter for SaaS Customer Success

Swept Uses Salesforce Chatter for SaaS Customer Success

Case Study: Swept Uses Salesforce Chatter for SaaS Customer Success

Need help with Customer Success at your SaaS Startup? Considering implementing an internal collaboration tool to facilitate Customer Success?

If you answered yes to either of these, then this Case Study is for you! Customer Success is key to improving customer experience and ensuring renewals occur.  This Case Study demonstrates how you can leverage Salesforce Chatter to facilitate Customer Success.

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Inside, we cover:

  • How Customer Success can help reduce churn and increase renewals
  • How you can use Chatter to increase collaboration between Sales and Customer Success
  • Why you should use an internal collaboration tool (like Salesforce)

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CloudKettle is a boutique consultancy that helps B2B SaaS companies build and optimize their Revenue Stack. From demand generation through to renewals, we help manage the growth of billions in sales pipeline for our clients. We do this by optimizing their instance of Salesforce and enhancing the performance of the Lead Generation, Marketing Automation, and Customer Support and Success tools it integrates with.

We have deep, real-world experience improving clients’ ROI from Salesforce and tools like Marketo, Eloqua, Bizible, and Hubspot.

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